Refund policy

Conditions for Returns

  • The supply of Goods made to your specifications or clearly personalized to your need
  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

Once a cancellation or refund is approved. We will arrange for a pickup or in some cases you need to arrange delivery to our warehouse. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Thank you for shopping at Zubi – The Fun Candy from the House of Ravindra Foods Private Limited, for any reason, if you are not completely satisfied with a purchase we invite You to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order prior to us dispatching the order from our Factory or in case of any personal reasons or in change of mind about the order.

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: online@zubicandy.com
  • By phone number: +91 9655177776  
  • We will reimburse You no later than 14 days from the day of return/cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

  • The supply of Goods made to your specifications or clearly personalised to your need
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

Once a cancellation or refund is approved. We will arrange for a pickup or in some cases you need to arrange delivery to our warehouse. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Payment Options

The following modes of payments are available

a) Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

b) Debit cards

c) Net banking/Direct Debit payments from select banks in India.

d) UPI Payments

e) Wallet Payments

A full list is available at the time of Check Out and prior to making payments for purchases. Our payment gateway partner is ‘Razorpay Software Private Limited’

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date, and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: